Frequently Asked Questions

faq

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EagleDial is a browser-based solution for paid video and audio calls. You or your clients do not need to download an application to make a call.

Instead of a phone number, you get a personal eagledial link that you can share with your customers. When a customer clicks the link, a call session is initiated between you and your client. The client is prompted for payment before the call begins.

We offer features to make your life easier. Such as payment functionality, booking capabilities, and a completely secure and encrypted cloud service.

Our service is very easy to use and will get you started to accept calls from your customers in minutes.

When you register you will create your own EagleDial link.

It will look something like: eagledial.com/yourselectedlinkname

This link provides you with your own profile page. The page contains information you decide to provide about your services, pricing, photo/video, and availability.

From your profile page, your customers can:

  • Call you
  • Schedule a call
  • Read your Bio, View picture/video, and check your availability

If a customer calls you from your profile page you will be notified about the call, see potential earnings and be prompted to accept or decline the call.

To answer your calls you need to be logged into your dashboard. From your dashboard, you can also invite customers to an instant call or a scheduled call.

  • There is no startup fee
  • There is no fixed monthly fee
  • There are no hidden costs

We charge a 20% flat fee on your revenue and you keep 80%. Our share is needed to cover hosting, platform, development cost, and cover payment costs. You only get charged if you receive revenue from your client.

If you have a large turnover or are looking for a whitelabel solution we may offer other pricing schemes. Please see our page on pricing for more detail.

We will pay your earnings to a bank account of your choosing. The bank account must be owned by you, or by the corporation that you have registered with us.

We are able to pay out to bank accounts in these countries:

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom and United States.

Payouts are operated and verified by our secure payment provider Stripe.

We offer you to have:

Standard payout – usually between 7-10 days.

Qualified and verified clients can apply to have even faster payouts: usually 2 business days.  Only applies to: Australia, United States (except businesses in higher-risk industries)

Payouts of your available account balance are made daily and contain payments processed two business days prior (this is how long it takes for your pending account balance to become available on this schedule). For example, payments received on a Tuesday are paid out by Thursday, and payments received on a Friday are paid out by Tuesday.

We try to handle payouts as swiftly as we can. If your business operates in a higher-risk industry, this schedule may not be immediately available. We require a short period to monitor your business activity before it can be enabled, in which case a 7 calendar day schedule would apply instead. This delay protects your business, customers, and Stripe from the increased risk of fraudulent activity.

Alternative payout schedules
If you would prefer to receive payouts on a fixed schedule, you can choose to have them sent either weekly or monthly in your account’s payout settings.

 

When you register you get to choose your personal eagledial link. You can share this with your customers on your webpage or social media. You can also send your link in emails.

When you are logged in to your account you can see what your EagleDial link is and from the menu, you also have the option to see how you can share your link.

EagleDial accepts Visa, Mastercard, American Express, Discover, JCB, and Diners Club credit and debit cards.

EagleDial accepts payments from most countries in the world. This means that you can accept customers from most countries in the world.

Depending on your country of residence and how large your payouts are we may need to verify your identity by having you upload an image of your photo ID. This is required of us by law. The purpose is to prevent credit card fraud and money laundering.

This is required by our payment provider. We work hard to maintain a high-quality service and do not accept any fraudulent or questionable behavior by either hosts or clients.

Suspicious accounts involved in unusual transactions will be put on hold and investigated. Users with multiple accounts will be blocked.

Payment Provider Requirements

Our service cannot work without payment providers.

We facilitate payments using Stripe. As a result, providers on our platform must follow the guidelines and terms of use imposed by Stripe. Our staff needs to take action to remove content and restrict members from using the platform should they violate the terms set out by our payment partners.

For the avoidance of doubt, Providers/Hosts must not use our service in any way which conflicts with Stripe’s prohibited business terms which creators themselves agree to on an individual basis when they sign up to use our service.

Strictly Prohibited Adult Content

For the reasons above, your profile page cannot be used to display sexually explicit or adult-themed content. This includes, but is not limited to:

  • Pornography, nudity, depictions of rape, incest, bestiality or any other adult or obscene content including implied, suggested or censored in any form such as:
    • imagery
    • videos
    • links to or from external sites containing such material
  • Sexual services such as prostitution or escorts services.

Other Strictly Prohibited Content

Profile pages and content must also not be used in connection with any of the following:

  • Any activity that violates any law or governmental regulation industry requirements or money laundering regulation.
  • Hate speech, intimidation or abuse of any kind targeting any individual, group, or institution,
  • Funding a ransom, human trafficking or exploitation, vigilantism, bribes or bounty,
  • Products or services that directly infringe or facilitate infringement upon the trademark, patent, copyright, trade secrets, or proprietary or privacy rights of any third party,
  • Content including links to and from the platform which is fraudulent, misleading, inaccurate or dishonest,
  • Transactions for the sale of items, goods or services including digital downloads with the purpose of avoiding paying taxes,

If you receive a notice that your account has been blocked, this means that your page has been deemed to violate the terms of our payment providers.

Blocked pages will no longer be reachable by anyone but the registered profile owner. Pages will be blocked due to either illegal content being found on your page or violation of our terms.

Your page will only be unblocked if you are able to demonstrate that your content listed on your profile is in compliance with our terms.

No. The Phone-paid Services Authority only regulate services where payment is made by the same means as the service is provided. One example of this is traditional premium rate numbers where both charge and services is made through the phone network. On EagleDial there is no connection between the payment which is made by credit card and the video/voice call which is made with VoIP technology.

For more information see the PSA Code of Practice, part five, 3.5.1 which states that one of the requirements for a premium rate service is that “the charge is required to be paid to a person providing an electronic communications service by means of which the service in question is provided” Thus EagleDial is not considered a premium rate service and users of EagleDial do not need to follow PSA regulations. We still recommend all customers to conduct their business in an ethical way. Source: https://psauthority.org.uk/-/media/Files/PSA/For-Businesses/Your-phone-paid-service/Code-of-Practice/PSA_Code_of_Practice_14th_Digital.ashx?la=en

As of now the platform fully supports you to be able to answer calls from your computer. It is still possible to answer from mobile but the experience is not optimized. If being able to answer calls from your mobile is a requirement for you, please get in touch with us and we will be able to provide options for you.

EagleDial supports recent version of Safari and Chrome on both desktop and smartphone.

No. All EagleDial calls are made through your web browser so you will not get a phone number from us. Instead, you will get a personal link, just like a phone number, that you can give to your clients. They can then use the link to call you via their browser. Compared to a traditional premium rate number EagleDial is cheaper, simpler and more secure.

We think it should be quick and easy to get a pay-per-minute or pay-per-call service line. We believe that the existing solutions offers an out-dated way and we want to take it to the next level.

We are proud to be the world’s first supplier of offering pay per minute for live video and audio calls with integrated payment in a web-based solution. Many people today have a work mobile or a cash card phone, making it difficult for them to use premium rate services. This will change with EagleDial”.

Welcome to EagleDial!