Frequently asked questions

What are the available payments options for customers?

EagleDial accepts Visa, Mastercard, American Express, Discover, JCB, and Diners Club credit and debit cards. EagleDial accepts payments from most countries in the world. This means that you can accept customers from most countries in the world.

Which platforms are supported?

EagleDial supports recent version of Safari and Chrome on both desktop and smartphone.

How do I get paid?

We will pay your earnings to a bank account of your choosing. The bank account must be owned by you, or by the corporation that you have registered with us. We are able to pay out to bank accounts in these countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom, United States

Can I answer calls from my mobile?

As of now you are only able to answer calls from desktop. If being able to answer calls from your mobile is a requirement for you, please get in touch with us and we will be able to provide options for you.

Is EagleDial regulated by the PSA in the United Kingdom?

No. The Phone-paid Services Authority only regulate services where payment is made by the same means as the service is provided. One example of this is traditional premium rate numbers where both charge and services is made through the phone network. On EagleDial there is no connection between the payment which is made by credit card and the video/voice call which is made with VoIP technology. For more information see the PSA Code of Practice, part five, 3.5.1 which states that one of the requirements for a premium rate service is that "the charge is required to be paid to a person providing an electronic communications service by means of which the service in question is provided" Thus EagleDial is not considered a premium rate service and users of EagleDial do not need to follow PSA regulations. We still recommend all customers to conduct their business in an ethical way. Source: https://psauthority.org.uk/-/media/Files/PSA/For-Businesses/Your-phone-paid-service/Code-of-Practice/PSA_Code_of_Practice_14th_Digital.ashx?la=en

Why do you need my photo ID?

Depending on your country of residence and how large your payouts are we may need to verify your identity by having you upload an image of your photo ID. This is required of us by law. The purpose is to prevent credit card fraud and money laundering.

Do I get a phone number?

All EagleDial calls happens in the web browser so you will not get a phone number from us. Instead you will get a personal link, just like a phone number, that you can give to your clients. They can then use the link to call you via their browser. Compared to a traditional premium rate number EagleDial is cheaper, simpler and more secure.

How much does EagleDial cost?

We charge a flat 20% fee on all your revenue and you keep 80%. If you have a large turnover or are looking for a whitelabel solution we have other pricing schemes. Please see our page on pricing for more detail.

How do I share my link?

When you are logged in to you dashboard you can see what your EagleDial link is and on the dashboard you also have the option to share your link on your social medias.

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